Privacy Policy

The Becoming Continuum ("The Becoming Continuum," "we," "us," or "our") respects your privacy and is committed to being transparent about how we collect, use, and protect information.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, create an account, use our Platform, communicate with us, or use services provided through The Becoming Continuum.

By using The Becoming Continuum, you acknowledge the practices described in this Privacy Policy.

The Becoming Continuum is a technology and marketplace platform that facilitates connections between individuals seeking coaching and independent coaches.

The Becoming Continuum does not itself provide coaching, therapy, medical care, or mental-health treatment.

This Privacy Policy applies to information collected through The Becoming Continuum website, Platform, accounts, communications, and related services.

The information we collect depends on how you use the Platform.

Information You Provide Directly

When you create an account, use the Platform, contact us, or participate in the marketplace, we may collect information such as:

• Name;
• Email address;
• Account login information;
• Country and state;
• Profile information;
• Coaching interests and areas of focus;
• Information included in coaching requests;
• Information included in Coach profiles;
• Professional experience and qualifications provided by Coaches;
• Coaching specialties and services;
• Coaching rates;
• Availability;
• Proposals submitted by Coaches;
• Messages and communications sent through the Platform;
• Reviews and feedback;
• Payment and transaction information; and
• Other information you voluntarily provide.

Please avoid providing unnecessary sensitive personal information through public profiles, coaching requests, proposals, reviews, or other areas of the Platform.

Information Collected Automatically

When you visit or use the Platform, certain information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages or features accessed;
• Date and time of activity;
• Referring website or page;
• General usage information; and
• Information collected through cookies or similar technologies.

We use this information to operate, secure, analyze, and improve the Platform.

We may use personal information to:

• Create and manage accounts;
• Provide and operate the Platform;
• Facilitate connections between Clients and Coaches;
• Allow Clients to submit coaching requests;
• Allow Coaches to respond to Client requests;
• Facilitate communication between users;
• Facilitate scheduling and payments;
• Process Coach memberships;
• Provide customer support;
• Respond to questions and requests;
• Maintain Platform security;
• Detect and prevent fraud, abuse, and unauthorized activity;
• Improve the Platform and user experience;
• Understand how users interact with the Platform;
• Send transactional communications;
• Send service-related announcements;
• Send marketing communications where permitted and appropriate; and
• Comply with legal obligations and protect our rights.

We do not use personal information for purposes unrelated to the operation of the Platform unless permitted by law or otherwise disclosed to you.

If you use the Platform as a Client, we may collect information such as:

• Your name and contact information;
• Your account information;
• Your general location, such as state;
• Areas where you are seeking coaching;
• Your coaching goals or requests;
• Your preferences regarding coaching;
• Communications with Coaches;
• Scheduling information;
• Reviews or feedback; and
• Payment or transaction information when applicable.

Information included in a Client profile or coaching request may be made available to Coaches when necessary to operate the marketplace.

Clients should consider carefully what information they include in profiles and coaching requests.

If you use the Platform as a Coach, we may collect information such as:

• Your name and contact information;
• Your account information;
• Your location;
• Professional biography;
• Coaching specialties;
• Professional experience;
• Qualifications and credentials you provide;
• Website or professional profile links;
• Coaching approach;
• Client types served;
• Rates;
• Availability;
• Proposals submitted through the Platform;
• Communications with Clients;
• Reviews;
• Membership and billing information; and
• Other professional information you choose to provide.

Some Coach profile information may be displayed publicly or made available to Clients as part of the marketplace.

Coaches are responsible for reviewing their profiles and deciding what information they choose to make publicly available.

The purpose of The Becoming Continuum is to facilitate connections between Clients and independent Coaches.

As part of that process, certain information may be shared between users.

For example:

• A Coach may receive information contained in a Client's coaching request;
• A Client may receive information contained in a Coach's profile or proposal;
• A Client and Coach may exchange messages;
• A Client may see information provided by a Coach about their experience and services; and
• Reviews may be visible to other users or the public depending on how the Platform is configured.

Users should not include unnecessary sensitive or confidential information in public profiles or other areas intended to be viewed by other users.

Certain information may be publicly visible when you choose to create a public profile or submit content intended for public display.

Public information may include information such as:

• Name or display name;
• Professional biography;
• Coaching specialties;
• Professional experience;
• Profile information;
• Website or professional links;
• Reviews; and
• Other information you choose to make public.

Private account information, passwords, payment information, and private messages are not intended to be publicly displayed.

When you purchase a membership, coaching service, or other paid service through the Platform, payment information may be processed by a third-party payment provider.

Where a third-party payment provider processes payment-card information directly, The Becoming Continuum does not intentionally store complete payment-card numbers.

Payment providers may collect and process information according to their own privacy policies and terms.

We may receive limited transaction information necessary to confirm and manage payments, such as transaction status, amount, date, subscription status, or other information provided to us by the payment processor.

The Platform may use cookies and similar technologies to:

• Keep users signed in;
• Remember preferences;
• Maintain security;
• Understand Platform usage;
• Improve performance;
• Analyze traffic; and
• Support Platform functionality.

We may also use analytics or similar technologies provided by third-party service providers.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect Platform functionality.

We may use analytics tools to understand how people use The Becoming Continuum.

Analytics information may include pages viewed, traffic sources, device information, general geographic information, and interactions with the Platform.

Analytics helps us understand what is working, identify problems, improve the Platform, and understand how visitors discover us.

We may use third-party companies and service providers to help operate the Platform.

These providers may assist with services such as:

• Website hosting;
• Cloud storage;
• Authentication;
• Payment processing;
• Scheduling;
• Email and communications;
• Analytics;
• Security;
• Customer support; and
• Other technical services.

These providers may have access to personal information when reasonably necessary to perform services on our behalf.

We expect service providers that handle personal information for us to use it only for appropriate business purposes and to protect it consistent with their contractual or legal obligations.

We may share personal information:

• With other users when necessary to operate the marketplace;
• With service providers that help operate the Platform;
• With payment processors when necessary to process transactions;
• When you ask us to share information;
• When necessary to protect the security or integrity of the Platform;
• When required by law, legal process, or government request;
• When necessary to investigate fraud, abuse, or unlawful activity;
• To protect the rights, property, or safety of The Becoming Continuum, our users, or others; or
• In connection with a business transaction such as a merger, acquisition, financing, sale of assets, or similar transaction.

We do not sell personal information simply because you use the Platform.

If our data-sharing practices materially change, we will update this Privacy Policy and provide additional notices where required by law.

We may send emails concerning:

• Your account;
• Platform activity;
• Transactions;
• Memberships;
• Security;
• Service updates;
• New features; and
• Other information related to The Becoming Continuum.

Where permitted, we may also send promotional or marketing communications.

You may unsubscribe from promotional emails by using the unsubscribe instructions included in the communication.

Even if you unsubscribe from marketing communications, we may continue sending necessary transactional or account-related communications.

We take reasonable steps designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

Security measures may include access controls, authentication, secure connections, and other administrative, technical, and organizational safeguards appropriate to the information we maintain.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You are responsible for maintaining the security of your account credentials and should not share your password with anyone.

If you believe your account has been compromised, contact us promptly.

We retain personal information for as long as reasonably necessary to provide our services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and protect the Platform.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

Depending on where you live and applicable law, you may have rights concerning your personal information.

These rights may include the ability to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate information;
• Request deletion of certain personal information;
• Request information about how personal information is collected or used;
• Opt out of certain marketing communications;
• Exercise other privacy rights provided by applicable law; and
• Receive information about how to exercise applicable privacy rights.

To make a privacy request, contact:

kalootacoaching@kaloota.com

We may need to verify your identity before completing certain requests.

Some requests may be subject to exceptions or limitations under applicable law.

If you are a California resident and applicable California privacy law applies to you, you may have additional rights regarding your personal information.

Depending on the circumstances, these may include rights to:

• Know what personal information is collected, used, or disclosed;
• Request access to certain personal information;
• Request correction of inaccurate information;
• Request deletion of certain personal information;
• Opt out of certain sales or sharing of personal information;
• Limit certain uses or disclosures of sensitive personal information; and
• Receive equal treatment when exercising applicable privacy rights.

We do not discriminate against users for exercising privacy rights available to them under applicable law.

To exercise applicable rights, contact:

kalootacoaching@kaloota.com

We will process verified requests as required by applicable law.

Privacy laws vary among states.

Residents of states that provide additional privacy rights may have rights beyond those described in this Policy.

As applicable laws change and become applicable to The Becoming Continuum, we may update our privacy practices and this Privacy Policy accordingly.

Users may contact us at kalootacoaching@kaloota.com with questions regarding applicable privacy rights.

The Becoming Continuum is intended for individuals who are at least 18 years old.

We do not knowingly permit individuals under 18 to create accounts or use the Platform.

If we learn that we have collected personal information from an individual under 18 in violation of our policies or applicable law, we will take reasonable steps to address the situation.

The Becoming Continuum provides a platform through which Clients and Coaches may communicate.

Information that you voluntarily provide directly to a Coach may be received and used by that Coach independently of The Becoming Continuum.

Coaches are responsible for their own handling of information they receive from Clients and must comply with applicable laws and professional obligations.

You should use discretion when sharing personal information with another user.

The Platform may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party service you use.

We may update this Privacy Policy from time to time as the Platform develops, our practices change, or applicable laws change.

When we make material changes, we may provide notice through the Platform or another appropriate method.

The updated Privacy Policy will become effective on the date stated at the beginning of the updated policy.

We encourage you to review this Privacy Policy periodically.

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Kaloota
44 Portland Street, 4th Floor
Worcester, MA 01608
United States

Email: kalootacoaching@kaloota.com

When contacting us about privacy, please include "Privacy Request" in the subject line when appropriate.